Shipping policy

ZYE Sdn Bhd ("we" and "us") is the operator of (https://www.zyeoralcare.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are charged as below:

Domestic services:
• West Malaysia - From RM8
• East Malaysia - From  RM15

International services:
• Singapore - From RM21
Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customers.

3. Delivery Terms

3.1 Dispatch Time

Except on public holidays, we aim to pack and dispatch orders within 2-3 business days from the date of order placement.

3.2 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 5 business days.

3.3 Transit Time Internationally

Generally, orders shipped internationally are in transit for up to 14 business days.

3.4 Change of Delivery Address

Please email hello@zyeoralcare.com as soon as possible with your order details and request. If the order hasn’t been dispatched, we may be able to assist, but this is not guaranteed.

3.5 Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.6 Delivery Time Exceeded

If delivery time has exceeded the forecast time, please contact us immediately, so that we can conduct an investigation as soon as possible.

4. Parcels Damaged In Transit

If you find your parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.

5. Cancellations

All sales are final. Orders cannot be cancelled once placed.

 

For any additional questions or assistance with your delivery, please don’t hesitate to contact our support team!

Email: hello@zyeoralcare.com